Privacy Policy

Last updated: October 31, 2026 · Effective: October 31, 2026

Privacy Policy Contents

On this page

1. Who We Are

This website is operated by Timberwolf Construction Inc. ("Timberwolf," "we," "us," or "our"), a licensed contractor in New Mexico, NM Lic. #426379 · GB-98.

This policy covers timberwolfconstruction.com, including our inspection request forms, the instant roof quote, the window and door price tool, and Tim, the chat assistant on our site. It does not cover websites we link to, such as Enhancify, Google, or Meta, which have their own privacy policies.

2. Information We Collect

Inspection and contact forms

When you request a Free Roof Report or contact us, you may give us:

• Contact details: your name, phone number, and email address
• Property location: street address, city, and ZIP code
• Property details: property type, roof age and material, number of stories, approximate size, and current roof system
• Your situation: why you are contacting us, how urgent it is, known issues, access notes, and any notes you choose to add
• Insurance status: whether a claim has been filed, is planned, or is not involved
• Contact preferences: how and when to reach you, and whether we may leave a voicemail
• Commercial details: company name, your role, project timeline, and bid deadline (commercial form only)

Instant roof quote

When you use the instant roof quote, we collect the address you enter and use it to look up your roof's measurements (roof area, pitch, and roof sections) from satellite and mapping data. You can see your price range without giving contact details. If you then request a Free Roof Report from your results, the tool asks for your name, phone number, email, preferred contact method and time, whether an insurance claim is involved, and any notes. That request and its quote details (address, measurements, the material you chose, and the price range shown) are sent to our office.

Window and door price tool

The price tool uses the number of windows and doors you choose. If you ask for an exact price, we collect the contact and property details you enter.

Tim, our chat assistant

Tim answers questions using an artificial intelligence (AI) service. The messages you type are sent to that service to generate a reply. If you ask Tim to send us a request, the contact and property details you give become an inspection request, handled like any other form. Tim is an automated assistant, not a person, and his answers are general information, not a quote, a contract, or professional advice.

Information collected automatically

• Technical data: IP address, browser type, device and screen size, and operating system
• How you found us: the page or site that referred you (for example, a search engine, a social site, or an AI assistant such as chatgpt.com), the page you landed on, and campaign tags in the link you followed (such as utm_source, gclid, or fbclid)
• Submission details: the date and time of a submission and how long the form took, which helps us block automated spam
• Usage data: pages viewed and actions taken on the site, collected through the analytics and advertising tools described in Section 5

Information from other sources

If you contact us through Google, a review site, or a social network, we receive what that platform passes along under its own privacy policy. If you ask us to help with an insurance claim, we may receive information from your insurance company or adjuster.

Please don't enter Social Security numbers, bank or card numbers, insurance policy numbers, health information, or government ID numbers anywhere on this site, including in chat. We don't ask for them and don't need them.

3. How We Use Your Information

We don't use your information to make automated decisions that have legal or similarly significant effects on you. Price ranges from our online tools are estimates for planning only; your price is set in a written estimate after an on-site inspection.

4. Calls, Texts, and Email: Your Consent

We contact you about the request you made, using the contact details you gave us. Submitting a form or using our quote tools is not a purchase and doesn't obligate you to buy anything. Agreeing to calls or texts is never a condition of getting an inspection, a quote, or an estimate.

Phone calls

If you give us your phone number in a form, the instant quote, the price tool, or chat, we may call you about that request. If you tell us not to leave a voicemail, we won't.

Text messages

We text you only if you choose text as your preferred contact method or otherwise tell us texting is okay. Texts are about your request, appointment, and project. Message and data rates may apply, and message frequency varies with your project. Reply STOP to stop or HELP for help, or tell us by any reasonable method (text, phone, email, or in person). We honor opt-outs promptly, and always within ten business days. We don't send marketing texts without your separate, clearly labeled written consent.

Email

We email you about your request and your project. Any promotional email will include a working unsubscribe link. Unsubscribing from marketing won't stop the messages you need about an active job.

We never sell or give your phone number or email address to anyone for their own marketing.

5. Cookies, Analytics, and Advertising Tools

Like most business websites, this site uses a few outside tools. Here is exactly what they are and what they do.

Google Analytics

Google Analytics tells us how visitors use the site: pages viewed, approximate location, device type, and how you arrived. It uses cookies (such as _ga) and sends this information to Google, which processes it under Google's Privacy Policy. Google offers a browser add-on to opt out of Google Analytics.

Meta Pixel (Facebook and Instagram)

The Meta Pixel is a small piece of code from Meta Platforms, Inc. It loads on pages of this site and helps us measure whether our Facebook and Instagram ads lead to inspection requests. When it runs, your browser sends Meta:

• the page you visited and the page that referred you,
• technical details such as your IP address, browser, and device,
• cookies and identifiers Meta uses to recognize the browser, and
• a "Lead" signal when an inspection request is submitted.

We don't send Meta your name, phone number, email address, street address, or what you typed into our forms or chat. Meta may connect this activity to a Facebook or Instagram account you're signed in to, and may use it to measure ads and to show you ads, under Meta's Privacy Policy. Under some state privacy laws, this kind of advertising data can count as "sharing" personal information or "targeted advertising." We describe it here so you can decide, and Section 9 explains how to opt out.

Google Maps and address lookup

Our forms and the instant roof quote use Google Maps services to suggest and confirm addresses. As you type an address, the characters you enter are sent to Google to return suggestions. The instant quote also sends your address or map location to Google's geocoding and solar data services to measure your roof.

Website host performance monitoring

Our web host, GoDaddy, adds a performance-monitoring script to pages it serves. GoDaddy uses it to measure how fast the site loads, and it may collect technical data such as your IP address, browser, and the page you visited, under GoDaddy's Privacy Policy.

Storage in your own browser

• Form drafts: our inspection form can save your in-progress answers on your own device so a refresh doesn't erase them. This draft isn't sent to us, expires after seven days, and is deleted when you submit.
• Visit source: we keep how you first arrived (referring site and campaign tags) in your browser's session storage, which clears when you close the tab, so it can be included with a request you submit.
• Chat and tools: Tim keeps your conversation in your browser's session storage so it survives a page change during your visit. It clears when you close the tab. The quote tools may also store small settings in your browser.

We don't use session-recording tools that replay your individual visit. You can block or delete cookies and clear site storage in your browser settings. The site will still work, though a saved form draft won't be offered back to you.

6. Who Receives Your Information

We don't sell your personal information for money, and we don't give or sell it to lead brokers or other contractors. Information leaves Timberwolf only in these situations:

Service providers work for us and may use your information only to provide their service to us, except that Google and Meta also use advertising and analytics data under their own policies as described in Section 5. AI providers and other services may be updated over time; we'll keep this list current.

Financing: financing is offered by third-party lenders through Enhancify. When you click "Check my rate," you leave our site and apply directly with Enhancify. We don't send Enhancify your information, and your application is governed by Enhancify's and the lender's privacy policies. Timberwolf is not a lender and doesn't make credit decisions.

7. How Long We Keep It

When a retention period ends, we delete the records or make them unreadable. You can ask us to delete your information sooner (see Section 9).

8. How We Protect It

We use reasonable measures to protect your information, including encrypted (HTTPS) connections for form submissions, limiting access to customer records to people who need it, keeping submitted records out of public web folders, and rate limits and spam filtering on our forms and chat. No website, email system, or storage method is completely secure, and we can't guarantee absolute security.

If a breach of your unencrypted personal identifying information happens, we'll notify you as required by the New Mexico Data Breach Notification Act (NMSA 1978, Chapter 57, Article 12C), which requires notice without unreasonable delay and no later than 45 calendar days after discovery, and notice to the New Mexico Attorney General when more than 1,000 New Mexico residents are affected.

9. Your Rights and Choices

Wherever you live, you can ask us to:

• Access the personal information we hold about you
• Correct information that is wrong or out of date
• Delete your information, except records we must keep for warranty, tax, licensing, or legal reasons
• Get a copy of the information you submitted through our site
• Stop contact by any method or all methods

To make a request, call 505-226-1101 or email info@timberwolfconstruction.com with enough detail for us to find your record. We'll respond within 45 days. We may need to confirm your identity first. You may use an authorized agent, and we may ask for proof of their authority. We won't deny you service, charge you a different price, or give you a lower quality of service because you made a privacy request. If we decline a request, you can appeal by replying to our answer, and we'll explain the outcome in writing.

Opting out of advertising data

• Global Privacy Control (GPC): if your browser or a browser extension sends a GPC signal, this site doesn't load the Meta Pixel for that browser.
• Cookie and browser controls: you can block third-party cookies or clear site data in your browser settings.
• Meta and Google settings: you can control ad personalization in your Meta ad preferences and Google My Ad Center, and opt out of Google Analytics with Google's browser add-on.

Residents of states with privacy laws

Some states, including California, give residents specific privacy rights, such as rights to know, delete, and correct personal information and to opt out of the "sale" or "sharing" of personal information or of targeted advertising. Many of these laws apply only to businesses above certain size thresholds. Whether or not a particular law applies to us, we honor the rights in this section for everyone. We don't sell personal information for money. Our use of the Meta Pixel and Google Analytics may be treated as "sharing" or "targeted advertising" under some of these laws, and you can opt out using the choices above. We don't use sensitive personal information to infer characteristics about you.

10. Children’s Privacy

This website is meant for adults making decisions about property they own or manage. It isn't directed to children, and we don't knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.

11. Third-Party Links and Services

Our site links to outside sites, such as Enhancify, Google, Meta, review sites, manufacturers, the New Mexico Office of Superintendent of Insurance, the New Mexico Construction Industries Division, the Consumer Financial Protection Bureau, and the Federal Trade Commission. We don't control those sites and aren't responsible for their content or privacy practices. Their own policies apply to anything you do there. A link doesn't mean they endorse us or we endorse them.

12. Changes to This Policy

We may update this policy when our practices, tools, or legal obligations change. When we do, we'll change the "Last updated" date at the top of this page. If a change materially affects how we handle information you already gave us, we'll take reasonable steps to tell you directly before it applies to that information.

13. How to Reach Us

Privacy questions, requests, and complaints go to a person, not a ticket queue: